Popular Questions
Why should I choose Paragon Outdoor?
For over 20 years, we've been a leader in crafting premium pergolas and gazebos. Our unwavering commitment to quality starts with meticulous construction using heavy-gauge aluminum. This not only creates stunning designs but also ensures unmatched structural integrity that will withstand the elements for years to come.
Do you offer a warranty on your products?
Yes, we are proud to offer industry-leading product warranties. Our warranty terms and conditions vary by model and can be found in the product pages and assembly instruction manuals.
Where can I find the instructions manual online?
You can find instruction manuals on the pages for individual products.
Do I need a building permit?
While pergolas and gazebos are not considered permanent structures, we advise that you check with your municipality before installing, as some municipalities can limit the size of the structures you can install on your property.
Are your gazebos and pergolas difficult to assemble?
Our gazebos and pergolas do not require assembly by a licensed installer. All structures are designed to be assembled by DIYers. However, with some of our products, you may need assistance with the larger parts as well as to reduce the overall installation time.
Does Paragon Outdoor offer installation?
Paragon Outdoor does not offer installation services. As a service to our customers we do maintain a list of installers. While we are happy to offer these suggestions, we do not endorse nor guarantee the workmanship of such recommendations.
Does Paragon Outdoor sell replacement parts?
Spare parts are available by contacting customer service at 877-782-4482.
Orders & Shipping
What forms of payment do you accept?
We accept all major credit cards: American Express, Master Card, Visa, Diners, Apple Pay, Discover, Google Pay, and more.
Where do you ship?
We currently ship standard ground delivery to the contiguous United States and Canada.
How do you ship?
Please visit our page for a breakdown of how your order will be shipped.https://paragon-outdoor.com/pages/shipping-policy
Returns & Exchanges
What if my outdoor structure arrives damaged?
Please contact customer service immediately at 877-782-4482 or by emailing support@paragon-outdoor.com if your order has arrived damaged or is missing parts.
Do you offer price adjustments?
If an item you've purchased on Paragon Outdoor has decreased in price, you may request a one-time price adjustment within 14 days of your order date. To receive a price adjustment, please contact us at 1-877-782-4482 with your order number.
Please Note: Discounted and/or ‘Final Sale’ products are not eligible for price adjustments. Price adjustments are only applicable for purchases made at paragon-outdoor.com and are not available to purchases made on other retail sites.
Do you price match Costco?
Unfortunately, we do not price match Costco. This is a special value for Costco members.
How can I check the status of my refund?
Please contact us at 877-782-4482 orsupport@paragon-outdoor.com
Technical Issues
Do I need an account to purchase my outdoor structure?
No. You can purchase at Paragon-outdoor.com without having an account. It is recommended to create an account to preview your orders history and get faster service.
I am not able to sign into my account
Please contact our Customer Service by calling 877-782-4482 or e-mailing us at support@paragon-outdoor.com
I did not receive a confirmation email on my order
Sometimes confirmation emails can wind up in your spam folder. If you did not receive your confirmation email, please contact us at 877-782-4482 or support@paragon-outdoor.com