Popular Questions

Why should I choose Paragon Outdoor?

Our outdoor structures provide protection against the elements and are a stylish addition to your outdoor space for the whole family that is elegant, timeless and functional. We source and manufacture high-quality materials so that you can put a spotlight on your backyard while benefiting from years of use. 

Should I buy a gazebo or pergola?

This depends on the degree of coverage and the look you are going for. Our hard top gazebos offer year-round protection from the elements, including rain and snow, while our soft top gazebos are a great shelter from the rain and sun. Our pergolas offer a more airy look and feel by creating a beautiful pattern of sun and shade.

How do I select by gazebo or pergola?

Our products come in an array of sizes and designs to fit any backyard space. If you are looking to host garden gatherings for a larger group, several of our pergola and gazebo models are available in sizes up to 12x20’. For a smaller backyard space, we offer gazebo and pergola designs in more compact sizes (10x10’, 11x11’). You can consult your landscape designer to select a backyard structure that is the best fit for your space. 

What materials does Paragon Outdoor use?

At Paragon Outdoor, we ethically source the highest quality materials to provide for both a beautiful look and durability so that our products continue to serve you for years to come. The products are made from the highest quality aluminum extrusions and are then coated with UV rated heat transferred wood-look finish.

Where are Paragon Outdoor products manufactured?

Our products are designed in the US and manufactured by our trusted partner in Taiwan.

Do you offer a warranty on your products?

Yes. Our warranty terms and conditions vary by model and can be found in the product pages and assembly instruction manuals.

How will my outdoor structure arrive?

Our products are shipped in multiple boxes, depending on the model. While some models will arrive with FedEx/UPS, others arrive on a pallet.

Are your gazebos and pergolas difficult to assemble?

Our gazebos and pergolas do not require assembly by a licensed installer. All structures are designed to be assembled by DIYers.  However, with some of our products, you may need assistance with the larger parts as well as to reduce the overall installation time.

Do I need a building permit?

While pergolas and gazebos are not considered permanent structures, we advise that you check with your municipality before installing, as some municipalities can limit the size of the structures you can install on your property. 

Orders & Shipping

What forms of payment do you accept?

We accept all major credit cards: American Express, Master Card, Visa, Diners, Apple Pay, Discover, Elo, Google Pay, and more.

Where do you ship?

We currently ship standard ground delivery to the contiguous United States and Canada.

How do you ship?

Please visit our  page for a breakdown of how your order will be shipped.https://paragon-outdoor.com/pages/shipping-policy

Returns & Exchanges

What if my outdoor structure arrives damaged?

We offer limited warranty on our outdoor structures. Please be informed that our warranty covers manufacturer defects, while weather-related damages are not covered. 

Do you offer price adjustments?

If an item you've purchased has decreased in price, you may request a one-time price adjustment within 14 days of your order date. To receive a price adjustment, please contact us at 1-877-782-4482 with your order number.  

Please Note: Discounted and/or ‘Final Sale’ products are not eligible for price adjustments. Price adjustments are only applicable for purchases made at paragon-outdoor.com and are not available to purchases made on other retail sites.

How can I check the status of my refund?

Please contact us at 877-782-4482 orsupport@paragon-outdoor.com

Technical Issues

Do I need an account to purchase my outdoor structure?

No. You can purchase at Paragon-outdoor.com without having an account. It is recommended to create an account to preview your orders history and get faster service.

I am not able to sign into my account

Please contact our Customer Service by calling 877-782-4482 or e-mailing us at support@paragon-outdoor.com

I did not receive a confirmation email on my order

Sometimes confirmation emails can wind up in your spam folder. If you did not receive your confirmation email, please contact us at  877-782-4482 or support@paragon-outdoor.com

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