Now Shipping to U.S. & Canada!
Pay in 4 Interest-Free Installments

Shipping Policy

Shipping Policy

Standard Orders

At Paragon Outdoor we strive to deliver your order in a timely manner. Standard orders are processed within 1 to 2 business days, excluding weekends and holidays. 

We currently ship standard ground delivery to the contiguous United States and Canada. 

Small structures and accessories are shipped via Fedex, while outdoor heaters and larger structures are shipped LTL. Please see the breakdown below on which method your outdoor structure will be shipped:

Gazebo




Barcelona (all sizes)

FedEx


Cambridge Gazebo (all sizes)

LTL


Durham Gazebo (all sizes)

LTL


Kingsbury Gazebo (all sizes)

FedEx


Santa Monica Gazebo (all sizes)

LTL


Siena Gazebo (all sizes)

LTL




Pergola




Florence Pergola (all sizes)

FedEx


Modena Pergola (all sizes)

FedEx


10' x 12' Novara Pergola

FedEx


12' x 20' Novara Pergola

LTL


Paragon Outdoor is not responsible for delays incurred by shipping carriers.  


Custom Orders

Custom Pergola orders are made to order and are typically processed within 7 business days (unless communicated otherwise), excluding weekends and holidays. Structure and canopy will be shipped separately, with the canopy delivering up to 14 days after the structure.  


Return Policy

 

If you would like to return an item, please email support@paragon-outdoor.com with your name, order number and item you wish to return within 30 days of original purchase date. Please note that returns will incur outbound shipping costs and up to 25% restocking fee. You are responsible for the shipping costs of returned items. Shipping and handling for returned items is non-refundable.

Upon your refund being processed by a Customer Support member, please allow 2 business days for processing. It can take an additional 5 to10 business days for the credit to appear on your statement depending on the financial institution.

All returned items must be undamaged, unused and in good condition. If the product has signs of use the return will not be accepted. Please make sure to remove all existing shipping labels from the box and include the item list that was included with your original purchase.

Our return policy does not apply for any orders purchased through other authorized retailers. Please contact them directly to initiate the return process.

All custom pergola orders are tailored made for you and therefore are final sale.