Shipping Policy
Free Standard Shipping
At Paragon Outdoor we strive to deliver your order in a timely manner. Standard orders are processed within 5 business days, excluding weekends and holidays.
We currently offer free standard ground delivery to the contiguous United States. Small structures, heaters and accessories are shipped via Fedex, while multiple quantities and larger structures are shipped LTL.
Paragon Outdoor is not responsible for delays incurred by shipping carriers.
Please see the breakdown below on which method your outdoor structure will be shipped:
| Gazebos | ||
| Barcelona | Fed Ex | |
| Cambridge | LTL | |
| Durham | LTL | |
| Santa Monica | LTL | |
| Siena | LTL | |
| Kingsbury | Fed Ex | |
| Pergolas | ||
| Florence | Fed Ex | |
| Modena | Fed Ex | |
| Novara (10'x12') | Fed Ex | |
| Novara (12'x20') |
LTL |
|
| Lugano & Grand Tuscan |
LTL |
Delivery Lead Times
All LTL orders have an estimated lead time of 7-14 days shipped via CEVA.
FedEx orders can take up to 5 days depending on your location within the U.S.
Please note, these estimated delivery times are on top of the 5 processing days.
Threshold Delivery
We want to ensure your delivery experience is as smooth and convenient as possible. For all LTL orders, we offer Threshold Delivery. This service includes delivery of large items to the first dry area on your property, such as a garage or just inside your front door. This way, you can be confident that your purchase is safe and protected from the elements.
Additionally, Threshold Delivery allows you to choose a designated appointment time and requires a signature upon delivery, ensuring your order arrives when it’s most convenient for you.
Additionally, Threshold Delivery allows you to choose a designated appointment time and requires a signature upon delivery, ensuring your order arrives when it’s most convenient for you.
Shipping to Alaska & Hawaii
We currently do not offer free shipping to Alaska, Hawaii or Puerto Rico. Please contact customer service for shipping rates at (877)782-4482.
Shipping to Canada
We offer free ground shipping to Canada on select items. All other items will be charged a shipping fee depending on the shopping cart value.
Custom Orders
Custom pergola orders are made to order and are processed within the provided dates found within the configurator. Structures are shipped LTL and canopies are shipped via small parcel. Structures and canopy will ship separately with the canopy delivering up to 14 days after the structure.